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Monday, June 17, 2013

Windows’ Top Call Drivers

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Top Call Drivers are the usual calls we receive on a daily basis. Here are the Top Call Drivers for the Windows Department:

  • Windows 7 computer doesn't wake up from sleep mode
  • Copy of Windows is not genuine (can't activate windows)
  • Can't connect to the Internet. IE giving runtime error or simply doesn’t open
  • Virus and malware infection. Computer already have a virus
  • Social Engineering (someone calling pretending to be from Microsoft)
  • Windows Phone (no phone support). Refer to the website: https://gethelp.live.com 
  • Slow computer
  • Misroute (to MS Office team, Xbox, etc.)
  • Firewall is off
  • Hotmail, password retrieval (no phone support for Hotmail)
  • Install Windows Live Mail and setup ISP email address
  • Silverlight (can’t play videos on Netflix)
  • Windows Updates not installing
  • Can't sign in to computer because of a password issue (Microsoft account or local account)
  • Transfer to T2 (already have an existing case)
  • Customer needs installer CDs for XP, Vista, Windows 7
  • Reinstall the OS (unable to boot)
  • Can't install a program like iTunes
  • Customer doing a dual-boot on a MAC computer using Boot Camp (to install Windows)
  • Uninstall/reinstall AV (Norton usually)

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