Top Call Drivers are the usual calls we receive on a daily basis. Here are the Top Call Drivers for the Windows Department:
- Windows 7 computer doesn't wake up from sleep mode
- Copy of Windows is not genuine (can't activate windows)
- Can't connect to the Internet. IE giving runtime error or simply doesn’t open
- Virus and malware infection. Computer already have a virus
- Social Engineering (someone calling pretending to be from Microsoft)
- Windows Phone (no phone support). Refer to the website: https://gethelp.live.com
- Slow computer
- Misroute (to MS Office team, Xbox, etc.)
- Firewall is off
- Hotmail, password retrieval (no phone support for Hotmail)
- Install Windows Live Mail and setup ISP email address
- Silverlight (can’t play videos on Netflix)
- Windows Updates not installing
- Can't sign in to computer because of a password issue (Microsoft account or local account)
- Transfer to T2 (already have an existing case)
- Customer needs installer CDs for XP, Vista, Windows 7
- Reinstall the OS (unable to boot)
- Can't install a program like iTunes
- Customer doing a dual-boot on a MAC computer using Boot Camp (to install Windows)
- Uninstall/reinstall AV (Norton usually)
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