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Saturday, February 6, 2016

How To Do An IP Release and Renew

Sometimes, if you have multiple devices at home, you’ll encounter ip address conflict. This is when releasing and renewing an ip address comes in handy. This is also helpful in reconnecting your computer to your local network (modem or router). It’s similar to rebooting your computer to gain a new ip address from the router without the boot time.

Sometimes, you also need to do a manual ip address release and renew like if there’s a power interruption, you moved your desktop computer to a new location, you have a new router or you you just need to reconfigure you home network.*

On your Windows computer, you can search for CMD (the shortcut for Command Prompt) and when you open it, you’ll get a black window that is similar to DOS (of the past).

ipconfig all

ipconfig

Do an ipconfig or ipconfig/all on command prompt first. You can also type ipconfig(space)/all which also works but of course, you want to give the simplest instruction to your customers.

ip release

Type ipconfig/release on command prompt. Again, it works even with a space between ipconfig and / but again, simplest instruction works best. You can advise customer that it’s just one word – ipconfig/release.

ipconfig renew

Finally, type ipconfig/renew to gain a new ip address from the router.

Would you believe that this Windows command has a Macintosh equivalent?

Mac OS X Yosemite, Mac OS X Mavericks and Mac OS X Mountain Lion*

  1. Close any open Internet applications (web browsers, email, etc.).
  2. Choose System Preferences from the Apple menu, then click Network.
  3. Select your service that uses DHCP (such as Ethernet or WiFi) in the network connection services list.
  4. Click Advanced.
  5. Click TCP/IP.
  6. Click Renew DHCP Lease.
  7. Open a web browser and attempt to connect to the Internet.

*Source

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Thursday, June 4, 2015

Windows 10 Coming This July 29, 2015

So I got the confirmation email today regarding my reservation of the Windows 10 upgrade available starting July 29, 2015. A few days ago, I got a pop up notification on my taskbar on how to get Windows 10 upgrade for free.

Windows 10

Yes, it’s a full version of Windows 10, not an upgrade, and it will require 3 GB of download space. Among the features of Windows 10 includes:

  • Designed for speed and ease – Windows 10 starts fast, resumes fast and comes with more security features. It will also have an ability to snap up to 4 things on the screen at once.
  • Amazing new features – including Cortana (personalized digital assistant), all-new browser and built-in apps like Photos, Maps, Messaging, Music and Video
  • Apps, Games, Films and Music – new features available from the Windows Store.

I wonder why Microsoft skipped the Windows 9 and just proceeded with naming their latest Operating System as Windows 10. Do they consider Windows 8.1 as Windows 9? Also, Microsoft has a history of 1 OS failing after a successful one. Take Windows XP for example. It’s a successful operating system, followed by Windows Vista, which is considered as a failure. Next came a successful Windows 7 followed by a failed Windows 8. They fixed that failure in Windows 8.1. Hopefully all major issues by Windows 8 and 8.1 are finally addressed in the upcoming Windows 10.

I can’t wait to try the new Windows 10 Operating System.

Windows 10 b

Register now for a free Windows 10 upgrade

Windows 10 c

The interface looks like a refined version of Windows 8.1

Windows 10 d

Windows 10 is designed for speed and ease of use.

Windows 10 e

Cortana – personal digital assistant – is just one of the features of Windows 10.

Windows 10 f

Every Windows app you’ll need is available at Microsoft Store.

Sunday, January 11, 2015

Strong Password

There’s an upcoming movie called “Black Hat” starring Chris Hemsworth and it will be all about hacking, cyber crime and crippling the international banking system. It’s very relevant to us since we’re part (and working) in the digital world.

As a way of promoting the movie, they released this very informational guide on how to create a Strong Password. I hope everyone has one.

Strong Passwords

Thursday, July 3, 2014

Upcoming Job Fairs This July

A lot of my friends are currently unemployed right now and I’m doing my best to help them. I’ve been revising their resume and sending these to BPO companies. Good thing there are 2 upcoming job fairs this July – 1 in SM Megamall (which is very accessible from our current location in Pasig City) and the other 1 in Marikina City.

I’ve been suggesting to my friends to try applying in BPO companies since the hiring process is fast (just 1 day). I hope they’ll land a job soon.

Job Fair July 8-9, 2014 Megamall

This job fair in SM Megamall on July 8-9, 2014 is mainly sponsored by DZRH.

Job Fair July 16-17 Marikina

This job fair in Marikina Riverbanks is mainly sponsored by BPO Hot Jobs and OFWHJ.

Saturday, February 22, 2014

How To Delete Browsing History In Chrome

The Google browser Chrome is quite popular these days that we are getting quite a number of US customers calling in regarding an issue with their browser. As a general rule, when we can ping the website but it still can’t display the website, we reset the browser (Internet Explorer, Firefox, Safari) to the default settings.

Deleting browsing history is the same as clearing cache and cookies. How do we delete browsing histories in Chrome? Follow these simple steps:

1. Open Chrome, erase everything on the address bar, and type: chrome://settings then press Enter.

2. Click on Show advance settings

3. Click on Clear browsing data

It’s that simple. I hope this will help my newbie co-workers.

 

reset chrome

 

reset chrome 2

Thursday, February 13, 2014

SkyDrive Will Now Be OneDrive

OneDrive

I got an email from Microsoft advising me of the re-branding of SkyDrive – their equivalent of Dropbox or Google Drive. SkyDrive will now be known as OneDrive. Here’s the content of the email:

A good change is on the way

In the coming weeks you'll notice a change happening. SkyDrive will become OneDrive, an even better place to store and share your favorite things across all of your favorite devices. But don't worry, during this transition you'll still be able to access all of your photos, videos, documents, and files.

OneDrive. It's everything you love about SkyDrive and more.

And it's coming soon.

Thursday, January 23, 2014

The Curious Case of Allan Jay Narciza Marshall Jr.

I’ve been working in the call center industry for almost 7 years now. This is the first time that I met a Filipino-American that actually worked for the BPO Industry. His name is Allan Jay Narciza Marshall Jr. He was my co-worker in a call center in Libis and we met him last December 2013.
Allan Jay Narcisa Marshall 2
During our brief 1-month experience as co-workers, he mentioned that he worked for Transcom (Comcast Billing account) as well as Sitel. He stayed in Transcom for 1 year. He also mentioned that he worked for McDonalds in the US and also worked as a waiter. He’s full of drama whenever he talks about himself (which we don’t care and we don’t ask).
Why is he working for a call center here in the Philippines when he’s an American citizen? That is actually what’s curious about Allan Jay Narciza Marshall Jr. Based on what he told me during our brief period as co-workers, he went for a vacation in the Philippines a few years ago with his dad (an American) and mom (a Filipina) and fell in love with a Filipina. They had a child. He returned to the US with his mom and dad before his parents got separated. He returned to the Philippines and settled in Pasig City to be with his wife and son. He’s been in the country since then.
During class, he is always bragging about his dad who went back to college to study Information Technology. He obviously didn’t inherit any interest in IT. He also mentioned that his mom has a separate home from his dad and that his dad lost a fortune during the separation. He could go on and on for hours retelling us his story, which most of us don’t care because our first impression of him was arrogant.
Allan Jay Narciza Marshall Jr is good-looking but he’s short. He’s only about 5’5” in height in spite of having an American dad. He’s fair and wears a pair of glasses. He’s into physical fitness and he’s obsessed on how good-looking his muscles are. Unfortunately, his brain is not proportional to what his body is. I even told him directly that he should also flex his brains not just his muscles.
He was an average student during our Communication and Culture Training Class particularly with English Grammar. It’s quite ironic since he grew up and studied in the US. He was also struggling with our Product Specific Training Class. In fact, he barely understands the topic about DSL connection in spite of the fact that it’s being taught in English.
In our class, he is referred to as a sea urchin who evolved into a human being, or someone who has the brain of a dinosaur. He is even called Yogi Bear, which is smarter than an average bear. Other cat call that was thrown to him was “That’s My Boy”.
What makes him different in our class (except from his inability to cope with the technical training) is his arrogance and being talkative. He’s always bragging that he can always go back to the United States and work in better jobs than the call center. He is insisting that he’s staying here in the Philippines because he wanted to be with his son. I asked him why not bring his family to the US instead, but he is saying that he lacks the money to process their Green Cards and to pay for the airplane fare.
He can also get easily pissed off, curses a lot especially during exams. In fact, during the final exam for Product Specific Training, he was so stressed about the exam that he went frequently went to the bathroom. Someone was asked to assist him with the exam but he ended up demanding for the answers instead and cusses a lot. He failed the exam with a score of 65/100 in spite of the help and I believe our trainer spoke to him about the process of clearance.
I got so curious with his personality and where he’s getting all the arrogance, attitude, anger, angst and drama that he has. I tried to search for him on the Internet and found only two results – one is his Facebook account and the other is a post on a forum.
In February 1, 2013 he posted the following on Go Army:
Hi my name is AllanJay  Marshall. I am 22 years old, a high school graduate, and a U.S. Citizen. I currently reside in the Philippines and I would like to enlist in the U.S. Army. Is there a way I could get in touch with an Army recruiter in order for me to take an ASVAB test?
Thanks in advance.
Allan Jay Narcisa Marshall
On his Facebook page, his last post was also dated February 1, 2013. According to his profile, he works for XTRM 1-11, studied at Job Corps and lives in Pasig City. He’s from Oakland CA and is married to Dale Bautista Marshall.
He’s also into multi-level marketing and is currently connected with XTRM 1-11 Inc. This is an organization of different backgrounds, specialties and age. They promote Financial Freedom for everyone who is willing to be coach and trained, which is what all multi-level marketing company is saying.
Allan Jay Narcizsa Marshall Jr was born on June 23, 2011 by the way.
He was a graduate of Job Corps, which is administered by the U.S. Department of Labor. Job Corps is the largest career technical training and education program for low-income young people ages 16 through 24 in the United States. Job Corps is a U.S. Department of Labor Equal Opportunity Employer Program.
For those head hunters that would eventually find him applying for a new job in the call center industry, be warned of his attitude, arrogance and impotence when it comes to technical things. I even doubt that he really worked for Transcom as a Billing Agent. He probably made it up. In spite of the fact that he’s staying in the country for more than a year, he is still not assimilated to the culture of the country. He still thinks himself as superior to everyone else simply because he’s an American living in the Philippines.
For the relatives of Allan Jay Narciza Marshall Jr, this is the best venue to shed some light on his attitude. Was he a victim of domestic violence at home? Was it simply a bad upbringing in the United States? Where is he getting all the arrogance and bad attitude that he displayed in our call center during his brief stay? Please help us find answers to The Curious Case of Allan Jay Narciza Marshall Jr.
These pictures were taken from his Facebook page.


















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